Refund policy

General Policy

We only accept returns or refunds in the following cases:

  • The item is defective upon arrival

  • The wrong item was received due to our error

Returns and refunds are NOT accepted for change of mind, customer error, or personal dissatisfaction.

Reporting Timeframe

Any issue must be reported within 48 hours of delivery.
Claims submitted after this period will not be considered.

Eligibility Requirements

To be eligible for a replacement or refund, the customer must provide:

  • Clear photos of the received product

  • Photos of the original packaging

  • A detailed description of the issue

We reserve the right to reject any claim that is incomplete or unjustified.

Non-Returnable Situations

The following cases are not eligible for return or refund:

  • Change of mind

  • Incorrect use of the product

  • Normal wear and tear

  • Damage caused after delivery

  • Orders placed by mistake

  • Expectations not aligned with the product description

Resolution

If a defect or error is confirmed, we will offer at our sole discretion:

  • A replacement

  • Store credit

  • A partial or full refund

Refunds are not automatic.

Return Shipping Costs

If a return is exceptionally approved:

  • Return shipping costs are the customer’s responsibility

  • Original shipping fees are non-refundable

Unauthorized Returns

Any package returned without prior approval will be:

  • Refused

  • Or ignored without refund

Lost, Stolen, or Delivered Packages

We are not responsible for packages that are lost, stolen, or damaged after delivery has been confirmed by the carrier.

Policy Acceptance

By placing an order on our website, the customer confirms that they have read, understood, and agreed to this Return & Refund Policy.